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Sending a Message to Select Homeowners


TOPS [ONE] Version, Last Updated 07/26/2018


Related Links

Click the link below for instructions on how to send a message to a single owner, or to all homeowners. 

Send Message Overview



This guide will go over how to send a message to select owners in your community. 


Step By Step

  1. Select Portfolio and then Owners:

  2. Click the + button on the owner cards:
  3. Under the Actions menu, select Send Message (X):



After selecting owners, you will be directed to the Message Batch screen. From here users perform several actions including:

Change delivery method

Save the message batch for future editing

Remove message batch entirely

Add Attachments

Add additional recipients (owners, vendors, and external email addresses)

Add recipients to the batch Summary

Set the From and Reply-To options

Assign a template. Templates can only be assigned for Print and Smart delivery methods

Preview a template using the data from the first recipient in the list

Enter Subject and Message Body



Delivery Method, Removing Messages, and Attachments


There are three delivery methods: Smart, Print, and Email



All message batches default to Smart. Smart will choose the delivery method preference now set on the owner's profile

A template is required for smart batches

Templates marked as 'Certified Mail' will not generate emails even if the delivery method preference is set to email

Recipients with a delivery method of Print will not receive attachments

The delivery method of the recipient is indicated with an Envelope icon for email, and no icon for print. Additionally, hovering over a recipient will reveal Print or the recipient's email address:


Print will override the owner's delivery method so that no emails are sent

A template is required for smart batches

There is no Message Body for a print batch

Summaries are still emailed


Email will override the owner's delivery method even if it has been set to Print

Templates are optional

Templates marked as 'Certified Mail' will not generate emails and create a print batch instead


Remove Message will remove the batch from the app, even if it has already been saved

Attachments can be added by clicking the button with the paperclip icon



Adding Recipients, Setting From and Reply-To, and Preview Template


Adding Recipients 

After selecting the initial owners for the message batch, additional recipients can be added to the To and Summary fields. External emails can be added to the Summary field:





From and Reply To

Under the From the drop-down, you can select who the email is coming from, and where replies are directed to (Note: All emails are still sent through TOPSSOFT domain via noreply@topssoft.com):



Preview Template 

Clicking the Preview Template button to the right of the template drop-down will generate a PDF using the template selected and the first recipient in the list. This is a temporary file that will not post, send, or otherwise attach itself to anything. It is for preview purposes only. Any edits need to occur on the template document itself and be re-uploaded to the template library



Message Review Page

The Message Review page will show the following data:

Total number of recipients, broken out by Print and Email respectively

From, Reply To, Subject, and Message Body (when applicable)

List of individual recipients with their name, address, delivery method and a link to any form letters generated

List of summary recipients


While any form letters are being processed, the word Processing will appear in the upper-right corner. Clicking the refresh button will refresh the individual recipient's document status. Once all documents have been generated, a Print All button will appear. This button will generate a single PDF of those document sent via Print:


Saved and Posted Message Batches can be viewed in the community activity feed with an incomplete and posted status, respectively:



Emails and Summaries

All form letters and attachments can be accessed via the Download Attachment button in the emails. All downloads are in a .ZIP file. Summaries receive a copy of all attachments and a copy of each document generated for the batch






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  • 0
    Tina Bennett

    It looks like there should be pictures on this information but nothing is coming through.

  • 0
    Alexander Patterson


    Try using Chrome instead of Internet Explorer. Here is a download link for Chrome. https://www.google.com/chrome/browser/desktop/index.html

    I created ticket #10434, someone will follow up with you.

  • 0
    Tina Bennett

    I opened in Chrome but still can't see pictures. Also, is there a way to print this info or do I just need to copy and move to Word? It would be nice to have an option to print from the blog. I don't remember anyone following up with me on this but I've been out of the office a lot lately.

  • 0
    Alexander Patterson


    You can print the web page to your printer or PDF. "Ctrl P"

    I've updated the support ticket# 10434. Someone will reach out to assist.

  • 0
    gene claseman

    There doesn't seem to be a way to filter only owners with email addresses. This becomes cumbersome when you manage a property with a significant amount of people without an email but still need to communicate with those that do. For instance to send an emergency broadcast out currently have to manually delete 93 owners before the system allows the message is sent. Unless I'm missing something here.... This is not good at all.

  • 0
    Teri Perez


    Thank you for sharing this feedback. This is actually something we are aware of at this time. We are working on getting an update to this functionality that will address this problem.

    Keep checking the release notes when we release an update - when this is addressed, we'll include that information in the release notes.

    I created a ticket for you so we can make sure we reach out to you when this is addressed as well.

  • 0
    Tina Bennett

    Pictures are still not showing up in the sending email directions (in Chrome). Also, what is the status about emails that have been sent to owners showing up under their owner's profile instead of the just the community?