Viewing your Support Requests

Description

After you create a support ticket for TOPS, you can easily find the status of tickets you, and in some cases your team, have opened. You can see when the ticket was created, the ticket's priority, status, and the thread between you and the TOPS support agent. 

This guide will give you instructions on how to view your support tickets. 

 

Related Links

Sign Into Our Knowledge Center

 

Step By Step

1.  Go to our Knowledge Center

If you're a TOPS [ONE] User, you can also click the user icon on your TOPS [ONE] page, and click Help to be redirected to our support site. 

 

2. Click Sign In, and enter your credentials.

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3. Click your user name on the top right, then click My Activities 

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This will open your ticket activity page

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ID - The ticket number

SubjectUsually the first line of the support ticket 

 

Created Date the ticket was opened 

Last activity Last time someone, the support agent or the client, has replied to the ticket 

Status 

 - Waiting on the support agent's reply 

- Support agent has replied and is awaiting your reply 

- Ticket is solved and closed 

 

 

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