TOPS [ONE]-TOPS Pay Apply Charges and What to Expect
Once the TOPS Pay setup is complete for the Community and homeowners, you can start processing charges.
How do I apply charges?
Follow the instructions in the article below on how to apply charges.
What was that pop up about?
When you charging a code to an owner who has it enabled for TOPS Pay, they'll get an email like the one below the day the charge is posted, 1 days before the payment is withdrawn, and the day the payment is withdrawn from the primary account the owner has selected.
After you post the charge, you will see an In Progress- Cash Receipt transaction on the Owner/Property activity feed.
After the charge is posted, the owner will have 3 business days to make any edits to their payment method, or to disable AutoPay.
If an owner disables AutoPay before the payment is withdrawn, they will not be included in the TOPS Pay Cash Receipt batch and will be responsible for paying the charge by sending in a check or paying in cash at the office. They will no longer be directly debited based on the charge.
What happens after the 3 days?
Time’s Up! When the countdown ends, TOPS [ONE] creates the TOPS Pay Cash Receipt Batch. And the money will be withdrawn from the owners account.
Cash receipts are Posted
The cash receipt will change from In Progress to Posted. The payment will be displayed on the owner's ledger will include the posted transaction including a check number reference.
Where does the money go?
Depending on your bank, the money can take anywhere from 24-48 hours (may vary with different banks)