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Promote a Service Request to a Work Order

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TOPS [ONE] Version 4.2.0.3, Last Updated 07/26/2018

 

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Create a Work Order

 

Description 

If a Service Request is created, and it needs to be assigned to a Vendor or to a User, you can promote it to a Work Order. 

This guide will go over how to promote a Service Request to a Work Order. 

 

Step By Step

1. Click Service Request then Service Request Tickets. Select the Service Request you want to promote. 

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2. Click Actions then Create Work Order 

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3. This will open the Add Work Order page with the information in the Service Request prefilled. 

All the information is editable. 

For more information on Work Orders, click here  Create a Work Order

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4. After your changes have been made, click Save 

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