Sign Into Our Knowledge Center

Description 

Our Knowledge Center is home to our support articles, release notes, webinars, and more! Along with our help content, signed-in users also have the ability to search their ticket history and have the ability to leave feedback on our help content. 

This article will go over how to create and log into our Knowledge Center. 

 

Related Links

Viewing your Support Requests

 

 

Step By Step

1. Go to our Knowledge Center 

2. Click Sign on the top-right of the screen

 

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3. Sign Up or Request a New Password

The account that you will be using to sign in to the Knowledge Center is different from your TOPS [ONE] log-in. If you have not used the Knowledge Center previously or submitted a ticket, please create an account first. 

a. If you are a brand new user to TOPS, and have never submitted a Support Ticket, click Sign Up

b. If you have previously submitted a ticket to our Support Center, click Get a Password

Signing in with the same account you submit tickets with will let you see all your tickets in one spot. 

4. Create / Reset Credentials

  • must be at least 5 characters
  • must be different from email address

a. If you are a new user, you will get an email with a link to create a new sign-in and password. 

b. If you are a returning user, you will get an email with a link to reset your password. 

 

5. Once the credentials are created/reset, return to the Knowledge Center page, and click Sign In. 

 

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Comments

5 comments

  • Linda Harrison

    Not very user friendly. 

     

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  • Michael Horton

    want to view an article how to establish the begininng balance for a Balance Sheet account 

     

     

     

     

     

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  • Dana McManus

    This is confusing and also more complicated.  Do not understand why you removed the help from inside the TOPSONE software program.

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  • Dulce Cavanna

    I have been a TopsOne user since it was launched. Because some times I forget how to do something, the Knowledge Center allows me to search for what I am looking for without having to wait until a ticket is addressed. 

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  • Constance Boies

    Tops support is the hardest thing to use.....keeps asking me to sign into Knowledge Center. After signing in, I can "dig deeper" and ask a question...guess what I have to sign in to Knowledge Center. Frustrating....

     

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