Maria Reyes

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Activity overview

Latest activity by Maria Reyes
  • Maria Reyes created an article,

    Pacific Premier Bank (PAC) - Smart Banking

    TOPS [ONE] Version: 5.1.0.2   Description  Communities that use the bank, Pacific Premier Bank (PAC), can take advantage of some Smart Banking Features available in TOPS [ONE]. Before starting bank...

  • Maria Reyes created an article,

    BB&T - Smart Banking

    TOPS [ONE] Version: 5.1.0.2   Description  Communities that use the bank, BB&T, can take advantage of some Smart Banking Features available in TOPS [ONE]. Before starting bank-specific setup, p...

  • Maria Reyes created an article,

    Alliance Association Bank - Smart Banking

    TOPS [ONE] Version: 5.1.0.2   Description  Communities that use the bank, Alliance Association Bank, can take advantage of some Smart Banking Features available in TOPS [ONE]. Before starting bank-...

  • Maria Reyes created an article,

    Mutual of Omaha - Smart Banking

    TOPS [ONE] Version: 5.1.0.2   Description  Communities that use the bank, Mutual of Omaha, can take advantage of some Smart Banking Features available in TOPS [ONE]. Before starting bank-specific s...

  • Maria Reyes created an article,

    Edit Owner Information

    TOPS [ONE] Version 5.1.0.2   Description  The Owner Profile is where the following information can be set/edited: Owner Portal Email & Status Owner Delivery Preference Payment Methods & Op...

  • Maria Reyes created an article,

    Missing Zeroes on Coupon File

    Problem The exported coupon file is missing zero's in front of a set of numbers.   Answer  The zero's are not "missing" from the file. Excel can hide the leading zero's, but with some ste...

  • Maria Reyes created an article,

    Uploading a Template

    Description  Templates use merge codes to add owner information into a letter or document, making it look like it was individually created. They can be assigned for violations, checks, statements, ...

  • Maria Reyes created an article,

    TOPS Pay Registration and Setup

    Description  This article will go over the steps necessary to register and set up communities and owners to use the TOPS Pay (or Auto Pay, as owners will see it) feature.    Related Links Applying ...

  • Maria Reyes created an article,

    Using the Support Widget

    Description  The Support Widget is available to assist users throughout the TOPS environment. Easily search for help or troubleshooting articles using keywords. If further assistance is still requi...

  • Maria Reyes created an article,

    Troubleshooting a Lockbox File Error "Line _ Invalid Line (must be ____ characters in length)"

    Problem When uploading a lockbox file, I am getting the following error "Line X Invalid line (must be 51 characters in length)"     Possible Cause of Issue This error can be caused by hav...